Shipping & Returns
Please note that we are a very small team. Orders are usually processed within 2-7 business days. Shipping takes 2-6 business days for addresses in Canada.
We generally ship through Canada Post or UPS to ensure the lowest rate that we can offer.
Expedited Orders are available for an extra charge upon request.
Not every order is eligible for tracking.
Customers will be notified when order has shipped.
LOCAL PICK UP
If you live in Cambridge and would prefer to arrange a time to pick up your order at our office in Galt, please contact us after placing your order. If it is possible to arrange a pick up, we will refund the shipping cost after pick up. Please note that we cannot guarantee prompt availability for pick up.
If you feel it necessary to place a return, please email us and we will be happy to assist you. Shipping is not refunded with returns or exchanges (we're a small charity, not Amazon). Please contact us via email for return inquiries and/or size exchanges.